On-Site Customer Support - Phone Lines Are Currently Unavailable

Incident Report for On-Site.com

Resolved

As of 11:00am EST / 8:00am PST this morning, we have confirmed that the issue has been resolved. Please feel free to utilize your preferred method of communicating with our Support Team.

Thank you for your patience and have a wonderful day!

Posted Feb 19, 2021 - 10:48 CST

Monitoring

Calls have begun flowing through to our Customer Support team. However, we are monitoring for any additional concerns and validating there are no lingering issues.

If you encounter any issues and require immediate assistance, please contact us at:

For technical assistance please email us at osm_support@realpage.com
For Verification services please email us at osm_verifications@realpage.com

Posted Feb 18, 2021 - 15:27 CST

Identified

We are currently experiencing issues with our phone lines and our IT team is currently working to resolve this. If you require immediate assistance please contact us at:

For technical assistance please email us at osm_support@realpage.com
For Verification services please email us at osm_verifications@realpage.com

Posted Feb 18, 2021 - 11:38 CST

This incident affected: Contact Center.