Poor Site Performance

Incident Report for On-Site.com

Resolved

Incident has been resolved.
Posted Aug 14, 2018 - 19:03 CDT

Monitoring

Site back online fully functional.
Posted Aug 14, 2018 - 18:44 CDT

Investigating

Site is experiencing major performance problems again.
Posted Aug 14, 2018 - 18:03 CDT

Update

We are continuing to monitor for any further issues.
Posted Aug 14, 2018 - 17:49 CDT

Monitoring

Locks cleared in database and servers restarted. Site appears to be back online and functioning with out performance problems. Team is monitoring.
Posted Aug 14, 2018 - 17:49 CDT

Identified

Database locks related to e-sign. Lock holder was pdf files.
Posted Aug 14, 2018 - 17:48 CDT

Investigating

Site is experiencing slow performance
Posted Aug 14, 2018 - 17:38 CDT
This incident affected: On-Site System Performance.