tag:status.on-site.com,2005:/historyOn-Site.com Status - Incident History2024-03-28T22:23:06-07:00On-Site.comtag:status.on-site.com,2005:Incident/203697682024-03-26T21:39:20-07:002024-03-26T21:39:20-07:00System Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>21:39</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>20:10</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>20:06</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.on-site.com,2005:Incident/203285332024-03-22T11:08:30-07:002024-03-22T11:08:30-07:00On-Site Not Responding, Unable to Log In<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:08</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:49</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Investigating</strong> - We are aware of a site wide issue preventing users from logging into On-Site. We have identified the issue and are working on resolving the concern.</p>tag:status.on-site.com,2005:Incident/203247312024-03-21T22:30:57-07:002024-03-21T22:30:57-07:00System Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:12</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:10</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>20:45</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.on-site.com,2005:Incident/202329982024-03-13T08:13:21-07:002024-03-13T08:13:21-07:00Extended System Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:13</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>04:49</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.on-site.com,2005:Incident/199877522024-02-14T16:17:48-08:002024-02-14T16:17:48-08:00IDV Error<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:17</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:51</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:39</var> PST</small><br><strong>Identified</strong> - We have identified the issue and are implementing a fix.</p>tag:status.on-site.com,2005:Incident/181864452023-08-18T12:21:10-07:002023-08-18T12:21:10-07:00New York 2-year Renewal Documents<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>12:21</var> PDT</small><br><strong>Resolved</strong> - We have resolved the issue and restored service.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>09:48</var> PDT</small><br><strong>Identified</strong> - For New York Only:<br />We have identified an issue with how 2-year renewal amounts are displaying on the renewal lease form, and are working towards a resolution. Please hold off on sending renewals out until this is resolved.</p>tag:status.on-site.com,2005:Incident/179597792023-07-26T07:28:00-07:002023-07-26T07:28:00-07:00On-Site - Unable to Login / Products Unavailable<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>07:28</var> PDT</small><br><strong>Resolved</strong> - We have resolved the issue and restored service.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>15:15</var> PDT</small><br><strong>Investigating</strong> - We are aware of an issue preventing customers from logging on to www.on-site.com. Our team is currently working to identify and resolve the issue as quickly as possible.</p>tag:status.on-site.com,2005:Incident/172716542023-05-16T19:37:28-07:002023-05-16T19:37:28-07:00Slow Site Performance<p><small>May <var data-var='date'>16</var>, <var data-var='time'>19:37</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a site performance issue. All site operations are moving slower than usual.</p>tag:status.on-site.com,2005:Incident/159341292023-01-25T13:39:29-08:002023-01-25T13:39:29-08:00Unable To Log-In To www.on-site.com<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:39</var> PST</small><br><strong>Resolved</strong> - Based on our monitoring and site performance, we are considering this concern resolved. Please contact On-Site Support for any additional concerns.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:10</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:50</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:23</var> PST</small><br><strong>Investigating</strong> - We are aware of an issue preventing customers from logging on to www.on-site.com. Our team is currently working to identify and resolve the issue as quickly as possible.</p>tag:status.on-site.com,2005:Incident/158563632023-01-16T15:02:38-08:002023-01-16T15:02:38-08:00NAA Animal Addendum<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:23</var> PST</small><br><strong>Update</strong> - This issue has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:52</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a reported issue involving the NAA Animal Addendum. This issue involves the pet rent/deposit.</p>tag:status.on-site.com,2005:Incident/127686872022-11-09T13:10:18-08:002022-11-09T13:10:18-08:00On-Site E-Sign Counter Signature<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>13:10</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:32</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a reported issue involving On-Site E-Sign. Counter signatures using the sign-by-click option are displaying as "nobody nobody."</p>tag:status.on-site.com,2005:Incident/101180492022-05-31T16:24:25-07:002022-05-31T16:24:25-07:00E-Sign Errors<p><small>May <var data-var='date'>31</var>, <var data-var='time'>16:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:05</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:25</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing errors while e-signing documents. We are actively working to resolve this issue.</p>tag:status.on-site.com,2005:Incident/95109812022-03-22T07:39:37-07:002022-03-22T07:39:37-07:00Unable To Log-In To www.on-site.com<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>07:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:11</var> PST</small><br><strong>Update</strong> - We are currently performing needed maintenance on our servers. The site may be slow are we cycle through the changes. Performance should be back to normal in an hour.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:53</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:24</var> PST</small><br><strong>Investigating</strong> - We are aware of an issue preventing customers from logging on to www.on-site.com. Our team is currently working to identify and resolve the issue as quickly as possible.</p>tag:status.on-site.com,2005:Incident/95004072022-03-09T13:47:53-08:002022-03-09T13:47:53-08:00Unable To Log-In To www.on-site.com<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>13:47</var> PST</small><br><strong>Resolved</strong> - Based on our monitoring and site performance, we are considering this concern resolved. Please contact On-Site Support for any additional concerns.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:53</var> PST</small><br><strong>Monitoring</strong> - We have implemented a fix that has allowed users to sign in successfully. We are continuing to monitor to ensure stability. For best results, please close your browser and restart your session.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:26</var> PST</small><br><strong>Investigating</strong> - We are aware of an issue preventing customers from logging on to www.on-site.com. Our team is currently working to identify and resolve the issue as quickly as possible.</p>tag:status.on-site.com,2005:Incident/92784182022-02-10T08:34:19-08:002022-02-10T08:34:19-08:00IDV - Synthetic Identification Alerts<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>08:34</var> PST</small><br><strong>Resolved</strong> - We have confirmed that the Identity Verification Synthetic ID issue that was discovered yesterday was resolved yesterday at 7:50pm ET.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:45</var> PST</small><br><strong>Monitoring</strong> - An error from our vendor within the Identity Verification service has been identified. Our team has been working diligently to put in a temporary fix while our vendor is troubleshooting to find the root cause. In the meantime, those applications that are impacted will be moved to the next step in the Identity Verification process. We apologize for any inconvenience this may have caused your business.</p>tag:status.on-site.com,2005:Incident/72282252021-06-11T15:16:49-07:002021-06-11T15:16:49-07:00On-Site - Unable To Log-In<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>15:16</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved. If you need further assistance, please reach out to our Support Team.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>15:02</var> PDT</small><br><strong>Identified</strong> - We're aware of an issue preventing users from logging in. We have identified the issue and are working on resolving the concern.</p>tag:status.on-site.com,2005:Incident/70903722021-05-26T09:20:27-07:002021-05-26T09:20:27-07:00On-Site - Pages Not Loading<p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:20</var> PDT</small><br><strong>Resolved</strong> - After monitoring for several hours, pages have loaded consistently. If you experience any additional issues, please contact RealPage Support.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>06:43</var> PDT</small><br><strong>Monitoring</strong> - We've deployed an update that has improved page load performance. The pages we observed loading slowly or not loading at all are now loading as expected. We will continue to monitor in the short term.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>05:59</var> PDT</small><br><strong>Investigating</strong> - The team is aware that some On-Site pages are loading slowly (i.e. navigating to Recent Leasing Activity), while certain pages are not loading at all (i.e. reviewing a specific lease). We are investigating the issue.</p>tag:status.on-site.com,2005:Incident/63600652021-02-22T19:12:55-08:002021-02-22T19:12:55-08:00On-Site - Unable to Login / Products Unavailable<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>19:12</var> PST</small><br><strong>Resolved</strong> - After monitoring for several hours, we have not seen any additional concerns. Please feel free to contact our Customer Support team if you experience any issues.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:21</var> PST</small><br><strong>Monitoring</strong> - We have deployed a fix, which has restored the ability to log-in and utilize our various products. We are continuing to monitor for concerns.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:11</var> PST</small><br><strong>Investigating</strong> - We are aware of an issue that has caused On-Site to be unavailable for our users and renters. Our team is currently reviewing and working to find a resolution.</p>tag:status.on-site.com,2005:Incident/63189122021-02-19T08:48:49-08:002021-02-19T08:48:49-08:00On-Site Customer Support - Phone Lines Are Currently Unavailable<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:48</var> PST</small><br><strong>Resolved</strong> - As of 11:00am EST / 8:00am PST this morning, we have confirmed that the issue has been resolved. Please feel free to utilize your preferred method of communicating with our Support Team. <br /><br />Thank you for your patience and have a wonderful day!</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>13:27</var> PST</small><br><strong>Monitoring</strong> - Calls have begun flowing through to our Customer Support team. However, we are monitoring for any additional concerns and validating there are no lingering issues. <br /><br />If you encounter any issues and require immediate assistance, please contact us at:<br /><br />For technical assistance please email us at osm_support@realpage.com<br />For Verification services please email us at osm_verifications@realpage.com</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>09:38</var> PST</small><br><strong>Identified</strong> - We are currently experiencing issues with our phone lines and our IT team is currently working to resolve this. If you require immediate assistance please contact us at:<br /><br />For technical assistance please email us at osm_support@realpage.com<br />For Verification services please email us at osm_verifications@realpage.com</p>tag:status.on-site.com,2005:Incident/51243602020-09-18T13:27:24-07:002020-09-18T13:27:24-07:00Whoops Error When Attempting to Run Screening<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:24</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:01</var> PDT</small><br><strong>Identified</strong> - On-Site may be down for up to 30 minutes while we attempt to resolve this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>11:06</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue. Next expected update will be in 1 hour.</p>tag:status.on-site.com,2005:Incident/48164632020-08-09T08:17:30-07:002020-08-09T08:17:30-07:00Error Preventing Users From Logging In<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>08:17</var> PDT</small><br><strong>Resolved</strong> - We have implemented a fix and have confirmed that users are able to log-in. For additional assistance, please reach out to On-Site Support.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>07:49</var> PDT</small><br><strong>Identified</strong> - We are aware of an issue preventing users from logging in and are working to resolve it.</p>tag:status.on-site.com,2005:Incident/41025782020-05-13T15:10:03-07:002020-05-13T15:10:03-07:00E-Sign Errors<p><small>May <var data-var='date'>13</var>, <var data-var='time'>15:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>10:15</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing errors while e-signing documents. We are actively working to resolve this issue.</p>tag:status.on-site.com,2005:Incident/38071772020-03-31T19:23:46-07:002020-03-31T19:23:46-07:00Whoops Errors While Navigating In On-Site<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:23</var> PDT</small><br><strong>Resolved</strong> - We are marking this issue as resolved, as site performance has been stable since implementing our fix. Please reach out to On-Site Support for any additional assistance.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>19:45</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>16:45</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>16:18</var> PDT</small><br><strong>Investigating</strong> - We are aware of some customers receiving a Whoops page when navigating inside of www.on-site.com. We are currently investigating this issue.</p>tag:status.on-site.com,2005:Incident/37107772020-03-19T18:17:18-07:002020-03-19T18:17:18-07:00Email Leads Not Being Created in On-Site<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:17</var> PDT</small><br><strong>Resolved</strong> - Email leads have been flowing into On-Site consistently following deploying our solution. Please contact On-Site Support for any additional concerns.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:21</var> PDT</small><br><strong>Monitoring</strong> - We have implemented a solution and are seeing email leads being created in On-Site. We will continue to monitor throughout the day.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:59</var> PDT</small><br><strong>Identified</strong> - We are aware of an issue preventing email leads from being created in On-Site. The team has identified a solution and we are working to restore functionality as quickly as possible.</p>tag:status.on-site.com,2005:Incident/35230182020-02-04T16:53:41-08:002020-02-04T16:53:41-08:00Issues Logging In<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>16:53</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:09</var> PST</small><br><strong>Investigating</strong> - We are reviewing an issue preventing some users from logging in to www.on-site.com.</p>